Open Source Service Management: RiverMuse’s Community Building Process 

RiverMuse – a company established in 2008 by the original founders of Micromuse  and RiverSoft – at the end of July announced the availability of RiverMuse Open Source Fault Management, a fault management platform designed to be extensible via pluggable modules.

Phil Blades – VP Products & Community at RiverMuse – told me more about their open source vision.

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